🎄How It Works🎄

• Step 1: Add your items to cart. 
• Step 2: Choose Layby at checkout as your payment option. 
• Step 3: After placing your layby, we’ll reach out with our bank details.
• Step 4: Secure your layby with a $10 non-refundable deposit within 3 working days. 
• Step 5: Enjoy flexible payments! With final payment due December 1^st  2024 
• Step 6: Once fully paid, your items are ready for collection or shipping! 

💬 Frequently Asked Questions 💬

Q1: What’s the minimum order amount to start a layby?
A: You can begin your layby with a minimum order of $100 NZD.

Q2: What are the payment terms?
A: A $10 non-refundable deposit is required within 3 working days of placing your layby. We recommend making weekly or fortnightly payments, however you can make payments at your pace.

Q3: How long does the Christmas layby last?
A: Our Christmas Layby starts on September 1st, 2024, with the final payment due by December 1st, 2024.

Q4: What payment methods can I use?
A: Payments can be made via Direct Bank Deposit.

Q5: Can I add items to my layby later?
A: Yes, simply use the code XMASLAYBY at checkout to add items—no additional deposit needed! Please ensure the full name, address, contact number, and email match your original layby.

Q6: Can customers outside New Zealand place a layby?
A: Laybys are for New Zealand residents only. However, if you're interested, please contact us at sales@animalkingdoms.co.nz for special consideration.

Q7: When will my order be shipped?
A: Orders are shipped within 1-3 working days of receiving the final payment, unless otherwise instructed.

Q8: Can I modify my layby before it’s paid off?
A: You can add items using the code XMASLAYBY at checkout. While we prefer that you don’t remove items once they’re reserved, you can contact us at sales@animalkingdoms.co.nz, and we’ll consider adjustments on a case-by-case basis.

Q9: How do I check my layby balance?
A: You’ll receive updates via email or through our order status page whenever a payment is processed.

Q10: What if I need more time to complete my layby?
A: The layby lasts up to 12 weeks from the agreement date, ending on December 1st, 2024. If you need an extension, reach out before it’s overdue—we’re happy to help.

Q11: Can I cancel my layby and get a refund?
A: Yes, you can cancel anytime. An admin fee equal to the initial $10 deposit will be deducted from your refund.

Q12: Can I earn Flybuys on a layby order?
A: No, As Flybuys is closing down you will not be able to earn Flybuys on a layby order

Have more questions?
Email us at sales@animalkingdoms.co.nz—we’re here to help!